Refund Policy

1. General Policy

All payments made to Drug Drop Rx for services, subscriptions, or software access are generally non-refundable unless otherwise specified in a written agreement.

Due to the nature of digital services and software access, refunds are limited and evaluated on a case-by-case basis.

2. Subscription Services

For subscription-based services:

• • Charges are billed in advance for the selected billing cycle (monthly or annually).
• • Once a billing cycle begins, payments are non-refundable.
• • Cancellation of the subscription will prevent future charges but does not generate a refund for the current billing period.

3. Software Development or Consulting Services

Payments made for:

• • Software development
• • Consulting services
• • Implementation services
• • Customization projects

are non-refundable once work has commenced, except where required by applicable law.

4. Duplicate or Unauthorized Charges

If a customer believes a charge was made:

• • In error
• • Duplicated
• • Unauthorized

They must notify Drug Drop Rx within 7 days of the transaction. Upon verification, appropriate corrections or refunds may be issued.

5. Service Interruptions

Temporary interruptions due to scheduled maintenance, technical issues, internet outages, or third-party provider disruptions do not automatically qualify for refunds. Drug Drop Rx will make reasonable efforts to restore service promptly.

6. Refund Processing

If a refund is approved, refunds will be issued using the original payment method. Processing may take 5–10 business days depending on the payment provider.